Get in Touch
We're here to help you make the most of StarJar for your family
Send us a Message
Have a question or need help? We typically respond within 24 hours.
Other Ways to Reach Us
Email Support
We respond within 24 hoursResponse Times
Monday - Friday: Within 24 hours
Weekends: Within 48 hours
Based in
United Kingdom
Serving UK familiesFrequently Asked Questions
How do I start my free trial?
Click "Start Free Trial" to create your family account. You'll get 14 days to try all our premium features, then you can choose to upgrade for £2.99/month for up to 6 children or simply remain on the free plan.
Can I cancel my subscription anytime?
Yes, you can cancel anytime from your admin dashboard. Your account will remain active until the end of your billing period.
What if I get stuck?
We understand that technology is not for everyone, so we offer quick support via our Contact page.
Is there a mobile app?
Yes! Our mobile app is available on iOS & Android and provides the same features as the web version, with real-time sync across all devices.
How many children can I add?
Each family account supports up to 6 children, all included in the £2.99/month subscription. The Free plan supports 1 child only
Is my family's data secure?
Absolutely. We use Firebase security to ensure each family's data is completely isolated and secure.
What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe payment system.